Virtual book claims

Dear users, this virtual complaint book is intended solely for expressing dissatisfaction or disagreement regarding a service provided by VIVA ANDINA | Travel Artisans. The fields provided are mandatory and must be completed to proceed with your claim. Thank you kindly.

Client information

In the case of minors, please provide the name, address, telephone number, and email of one of the consumer’s parents, legal representatives, or attorney-in-fact, in the observations section.


Claim: Disagreement related to products or services.

Complaint: Dissatisfaction regarding customer service.