VIVA ANDINA | Travel Artisans, is a peruvian travel agency focused on the design, organization, and commercialization of travel packages as well as private itineraries for the receptive segment. We are based in Lima and Huaraz (Peru), although we work remotely only.

COMPANY NAME: TRAVEL ARTISANS PERÚ S.A.C.

RUC : 20607140317

VIVA ANDINA | Travel Artisans declares its commitment to the protection, security, and privacy of users. The personal information that our company collects about its clients is used solely for the purpose of maintaining contact if necessary and only if the client authorizes it. 

Your personal data, such as name, phone number, and email address, will only be used for the following purposes: communication, purchase, sale, and/or reservation of the services you request; travel logistics management; or sending information for advertising. You have the option to choose not to receive such information and/or request an immediate cancellation. Important to clarify that the personal information you register on our website is and will not be publicly available. 

Payment information for services is directly managed through a secure payment platform provided by a third party (see point 4. Payment methods). VIVA ANDINA | Travel Artisans will only have the authority to verify that payments have been processed.

VIVA ANDINA | Travel Artisans does not collect personal information about its clients for purposes other than those stated, nor does it engage in selling or renting its clients’ personal information to third parties.

VIVA ANDINA | Travel Artisans’s website may provide links to other websites on the Internet that operate under different URL domains. These links are provided for the convenience of VIVA ANDINA | Travel Artisans’ users and clients. However, they are not under our company’s control or ownership. VIVA ANDINA | Travel Artisans does not expressly or implicitly warrant or represent the content of such linked websites. The links do not constitute or imply the approval, authorization, sponsorship or affiliation of www.vivaandinatravel.com regarding third parties, their Internet pages, or their contents. 

VIVA ANDINA | Travel Artisans uses cookies in order to make the page more “user friendly”, allowing you to review information without having to repeatedly enter registration information. Our website does not capture information about specific activities of a particular user. However, reports might be generated that will allow us to see the consolidated activity anonymously. 

The retention period of users’ personal data by VIVA ANDINA | Travel Artisans will vary depending on the purpose of the data processing. The data will be kept for as long as there is a contractual relationship for service provision and/or until users expressly request the deletion of their information. Also, users understand and accept that certain personal data must be kept by VIVA ANDINA | Travel Artisans to comply with possible legal regulations and for internal management purposes, when these are clients.

Our prices vary depending on the type of service offered. At the time of purchase, a contract will be signed stipulating the specific inclusions and exclusions for each type of trip and tour.

For private trips, details will be previously discussed so that the rate can be defined for clients.

For our organized guided trips shared in groups of 8 to 15 people, the inclusions and exclusions in general terms are as follows, unless previously agreed with each client. Important noting that for specific trips, more inclusions or exclusions will be added. 

Inclusions:

• • Les entrées aux visites et attractions. 
  • Les transferts sur l’ensemble du parcours (avion, train, véhicule privé, bateau).
  • Les nuits d’hôtel suivant la catégorie choisie sur l’ensemble du parcours.
  • Les repas en demi-pension stipulés sur le programme intégrale.
  • Le guide francophone sur l’ensemble du parcours.
  • Assistance tout au long du voyage.
  • Tout autre supplément qui vous sera communiqué, selon le type de voyage.

Exclusions:

Sauf accord préalable*

• • Le billet d’avion international*. (*)
  • Les dépenses personnelles, les pourboires et les boissons en générale.
  • Les hébergements suite à des arrivées anticipés ou à des départs tardifs.
  • L’assurance voyage à l’étranger
    (santé, rapatriement, annulation et interruption de séjour). (**)

*REMARQUES

(*) Peut être inclus avec le supplément correspondant.

(**) Nous recommandons fortement d’acquérir une assurance voyage tout inclus.

Currently we work with three payment methods that can be chosen by the client at his/her convenience.

• Credit or Debit Card: Through a 100% secure payment platform that we will provided directly through a personalized link. This method has a surcharge of 2.9% on the value to be paid, which will be assumed by the client, except by prior agreement. The payment is made through WeTravel, a platform specialized in collecting payments for foreign travel agencies, whose data policy and financial information is found at this following link.

• Checking account through the same WeTravel platform. This operation has no additional cost for the client. This means that the charges will be assumed by VIVA ANDINA | Travel Artisans.

• International Wire Transfer. In this case, we will send you the bank details and ask you to send us proof of transfer, which will not be fully confirmed until funds are received locally. Normally, this can take 3 to 7 days until fully completed. 

After the trip and its conditions have been agreed upon, we will send a contract outlining the commitments of VIVA ANDINA | Travel Artisans.

In order to reserve your space, we ask for a down payment of 120$, to reserve the space immediately (this only works for shared trips with fixed dates), which will also be deducted from the total debt. After 50% of fare must be paid in advance in the following week. The remaining 50% will be due up to 45 days before the travel date unless otherwise stipulated in the contract. Note: If the trip is in less than 3 months, the down payment must be directly 50% of the agreed value.

For private trips, we ask for a 50% deposit and the rest, 45 days before the starting date. 

1. Cancelation by the client

If the client has to cancel his/her trip, the refund policy will depend on the time in advance of notification regarding the date of the trip:

• • • With more than 45 days before the start of the trip: 30% of the quota separation deposit made will be withheld.

• • • Up to 30 days before the beginning of the trip: 70% of the quota separation deposit made will be withheld, which corresponds to coordination expenses already incurred.

• • • With less than 29 days before the trip: VIVA ANDINA will not give place to a refund.

NOTES

(*) Refunds will not consider the cost of international air transport if it has been contracted directly with us. 

(**) Refunds will not include bank charges or commissions derived from the transfers made. These commissions and bank charges will be assumed by the client.

(***) We recommend acquiring travel insurance that includes assistance, cancellation and trip interruption, loss of luggage, theft, and repatriation.

2. Cancellation by VIVA ANDINA | Travel Artisans

Cancellations by VIVA ANDINA | Travel Artisans will only be due to force majeure that may affect the safety and/or enjoyment of our travelers. If this is the case, all cancelled services will be refunded, except for exceptions that are beyond our control (e.g., a sudden border closure). It will be communicated immediately and no compensation will be paid. 

If you have not contracted a cancellation insurance or flexible rate for the international ticket, VIVA ANDINA | Travel Artisans will not be considered responsible and will not intervene in the reimbursement of the same. 

• The client may request changes to travel dates as long as they have notified 45 days or more in advance. This modification is independent of the costs of plane tickets that the client may incur.

• If the trip is modified due to an interruption of air traffic or for weather reasons; or an interruption of land traffic, VIVA ANDINA will not be held responsible for these last-minute external causes. The resulting costs must be covered by the customer.

VIVA ANDINA | Travel Artisans is not responsible for lost or stolen luggage that occurred on flights or hotels. The responsibility will be the client’s. We strongly recommend our passengers to purchase travel insurance that includes coverage for lost or stolen luggage.

The purchase of an insurance is external to VIVA ANDINA | Travel Artisans. We invite clients to acquire comprehensive travel insurance that includes repatriation expenses and medical care, so that it can cover any mishap resulting from external situations. 

Some of the circuits we offer have a certain level of physical difficulty, and therefore, we recommend consulting a doctor beforehand. If there is any health condition that may affect the health and safety of the passenger, the latter has the obligation to notify them in advance to assist them -if applicable- and provide the necessary facilities. 

Before their trip, each passenger will receive prior useful information that will allow them to prepare for the chosen trip. This brief will include information about the destination, local customs, weather, recommended clothing, currency, among others. 

VIVA ANDINA | Travel Artisans is committed to the care and health’s protection of its travelers. On each trip that is organized, the sanitary measures required by law and the restrictions in force in each country are taken into account, with the aim of guaranteeing the safety of clients. Similarly, we invite passengers to take out travel and health insurance that includes coverage in case of COVID-19. 

Also, we demand the execution of the measures with our local suppliers, in order to guarantee a comfortable and safe trip for the people who contract the services. 

We follow the indications of the Health Protocole for Travel Agencies issued by the local Tourism entity, MINCETUR. 

To access more information, we strongly recommend reviewing the information pages for each country.

VIVA ANDINA | Travel Artisans reaffirms its ethical commitment to respect and protect the Human Rights of children and adolescents in terms of preventing the Sexual Exploitation of Children and Adolescents in tourism, within the framework of the National Policy of Compulsory Compliance with Protection of Children and Adolescents. 

In this sense, we encourage safe practices that ensure their absolute protection and, in the same way, we demand our suppliers to adhere to this policy before making commercial agreements.